Häufige Fragen zur Physiotherapie & Online-Therapie | DigiPhysio
Is online physiotherapy covered by my health insurance?
From July 1, 2025, online physiotherapy will be covered by accident insurance. Currently, the mandatory health insurance does not yet cover the costs for online physiotherapy. Many people have a high deductible of CHF 2,500. This means that costs up to this amount must initially be paid out of pocket. Thanks to our treatment philosophy focusing on self-management and our attractive prices per session, investing in your health is worthwhile.
What happens during an online physiotherapy appointment, including the treatment plan?
You will receive a link to join the video call. You can easily open it on your laptop, smartphone, or tablet.
At your online physiotherapy appointment, you can expect four key steps:
1. Detailed medical history and symptom analysis
We will collect your complete medical history, discuss your current complaints, symptoms, their impact on your daily life, and previous treatment attempts.
2. Movement analysis and functional tests
Through targeted movement analysis and functional tests via video, your mobility, muscle strength, and stability will be assessed. This helps identify exactly where your pain originates, which movements are limited, and which structures are involved.
3. Expert diagnosis and realistic healing prognosis
You will receive a clear explanation of your complaints as well as a realistic estimate of the expected recovery time.
4. Recommendations & personalized training plan
You will get concrete recommendations on what you can actively do during your current rehabilitation phase—and what you should avoid or adjust. Additionally, you will receive an evidence-based, individually tailored exercise program to strengthen, stabilize, and mobilize the affected structures.
Is online physiotherapy as effective as in-clinic treatment?
Yes! Current studies show that online physiotherapy is just as effective as traditional in-clinic treatment.
Thanks to the extensive experience and expert knowledge of our specialized physiotherapists, we obtain a precise diagnosis through your information and targeted follow-up questions. Then, we deepen the examination with movement analyses and functional tests to confirm or exclude the diagnosis. Based on this, we create an individual treatment plan tailored to your needs—just like in a personal in-clinic session.
Several scientific studies confirm the effectiveness and benefits of online physiotherapy:
https://pubmed.ncbi.nlm.nih.gov/27141087/
https://www.mskscienceandpractice.com/article/S2468-7812(18)30096-1/abstract
https://bmcmusculoskeletdisord.biomedcentral.com/articles/10.1186/s12891-019-2900-x
Do I need a follow-up appointment?
Generally, yes – follow-up appointments are important to adjust your personalized rehab plan and to closely monitor your healing progress. Depending on the rehab phase, exercises and recommendations may change. Regular online sessions are especially recommended after surgeries. In some cases, a single online appointment with a customized training plan for your self-management is sufficient. For example, injured runners often benefit from just one online consultation to receive an individualized training plan with clear exercises and recommendations.
Which complaints and injuries can be treated with online physiotherapy?
You have pain, an injury, or need expert advice? Then DigiPhysio is the right place for you! Over 95% of musculoskeletal complaints can be treated effectively and safely with online physiotherapy.
We specialize in musculoskeletal injuries — problems related to muscles, tendons, ligaments, joints, or nerves.
Common conditions we treat online include:
- Shoulder pain
- Knee injuries
- Neck and back pain
- Sciatica
- Pre- and post-operative care for surgeries of the shoulder, hip, spine, knee, and ankle
- Radiating nerve pain
- Ankle sprains
Not sure if your issue can be treated online? Just send us a message — we’ll provide you with a clear and personalized assessment.
How does the video call work?
When you book an appointment, you will receive an email with a link for your video call. Simply click the link to open the video call window.
No account is required.
The video call works easily on your phone or laptop.
How do I make a payment?
After the treatment, you will receive an invoice with a QR code. You can easily pay it via bank transfer or TWINT.
How can I (last-minute) cancel or reschedule my appointment?
Call us or send us an email to cancel or reschedule your physiotherapy appointment. If you want to reschedule, please email us a few alternative dates after checking our available physiotherapy slots. This way, we can quickly find a new suitable time for your treatment together.
To ensure everyone has the same opportunity to use our service, we have a 24-hour cancellation policy.
If you cancel within 24 hours before the appointment, 50% of the cost will be charged. If the cancellation is made less than 6 hours before, no refund will be given.
For more information, please see our Terms and Conditions.